Orchid Hotel in Thừa Thiên Huế

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comments 5

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  Suzana Dordea

  :: 21 January 2018 05:50:10

  We loved our stay at the Orchid hotel! Clean and spacious room, with a view towards the entrance of the hotel and a large balcony (not that quiet though, but since it was during Christmas holiday nobody went to bed early anyway). We even received a mini Christmas cake as a "Welcome" at the check-in and a ginger tea that was delicious! Staff was very helpful, friendly and polite! Will stay here again for sure next time we are in Hue!

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  Claude Samuel Blatter

  :: 25 December 2017 08:37:29

  This is the best service and hotel in Vietnam. Hugely... Hugely impressed. Nothing I could say that needs to be improve. It's just the very best hotel and they were so flexible even though I booked the wing dates. Thanks so much

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  James Eckhardt

  :: 18 December 2017 19:04:03

  Stayed three nights. Couldn't be happier. Staff are so friendly and helpful. Rooms are clean and comfortable. Location is fantastic with lots of restaurants and bars around. Hue is a great place to visit and the Orchid a perfect place to stay! Very highly recommended!

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  HuiXuin Chua

  :: 26 September 2017 13:11:31

  We love everything about the hotel. From the beginning the bell boy brought our suitcase in, to when we are welcomed and after we checked out, everything was perfect. The location is strategic, surrounded by many shops, restaurants and an ATM machine. The facilities in the room are of good quality and the details of the guests' needs are very well thought of. The hotel is very clean overall, it is well maintained despite being a hotel for more than 10 years. The breakfast has a wide variety of choices and they are delicious. I must say that their service and warm hospitality make us feel very much welcomed. The staff are passionate about the job and they went extra mile to offer service in case the guests are of any needs. Even though I've checked out, the hotel lent us towels for us to take bath and rest before we leave for our next destination. The staff members Ms Cam and Mr Uan gave us very professional service and we thank them and every other staff who had made our pleasant stay memorable. We will definitely recommend this place to friends and family.

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  Neil Simpson

  :: 07 September 2017 14:45:05

  We were treated to a free room upgrade which was amazing, and the room was beautiful and had every kind of amenity you could ask for. In general the service was very nice, but I felt a bit tense with the staff and I think that the hotel would benefit very much if all of the staff relaxed a little bit. The breakfast was described in our guide book (2015 edition of the Rough Guide to Vietnam) as "astonishingly good" and was one of the reasons we booked, however I would say that the breakfast at Orchid is the worst hotel breakfast we have had in Vietnam. So I think that maybe the standard has dropped significantly. The portions on the buffet were small, the majority of the food was not tasty, the range of food available was small and the dining room has no atmosphere (quiet music maybe?). When we arrived one of my bags was misplaced. I asked if reception had seen it and two members of staff said no, but made no effort to look for it in the hotel. They suggested I had not brought it into the hotel. When I returned to my room to look again, the hotel staff found my bag and brought it to my room. It would have been better if the staff had immediately offered to search the reception area for the bag, rather than initially assuming that it was me who had lost the bag and delaying their search until I had returned to my room. I would still recommend Orchid hotel and I would stay again, but improvements to breakfast and service need to be made.